The Consumer Affairs Authority (CAA) handles complaints about faulty goods, overpricing, and poor services, and can order refunds, replacements or compensation.
How to apply
- 1Try to resolve the issue with the trader first, keeping receipts.
- 2Submit a signed written complaint to the CAA within 3 months of the issue.
- 3Attach supporting documents (bills, warranty, photos).
- 4Attend the inquiry if called; the CAA can order redress.
Documents required
- Signed complaint letter
- Receipts / bills
- Warranty / guarantee (if any)
- Photos or evidence
Fees & time
| Service | Time | Fee |
|---|---|---|
| Consumer complaint | — | Free |
Fees can change — confirm on the official site or call 1919 before paying.
Good to know
Complaints should reach the CAA within 3 months of the sale or service. The Authority can order refunds, replacements or compensation.
Frequently asked questions
Last updated: 2026-07-25