Police Emergency 119National Help Desk 118Ambulance – Suwa Seriya 1990Fire & Rescue 110
Utilities & Bills

Electricity Bill & Connection

Check/pay bills, faults, new connection.

📞 Call 1987How to applyFeesFAQ

Electricity is supplied by CEB (restructured into regional companies from March 2026) and LECO in some areas. Check and pay bills online, register for SMS billing and report faults on the 24/7 hotline.

How to apply

  1. 1Find your 10-digit account number on an old bill.
  2. 2Pay online at the CEB site (Visa/Master/Amex, no registration) or via bank apps, post offices and POS counters.
  3. 3Register for SMS billing: text REG {account number} to 1987.
  4. 4Report a fault or power cut on the 24/7 hotline 1987.
  5. 5For a new connection, submit the New Connection Request with documents.

Documents required

  • Electricity account number (billing)
  • NIC (new connection)
  • Proof of address / ownership (new connection)
  • Wiring certificate (new connection)

Fees & time

ServiceTimeFee
Bill payment onlineInstantNo extra charge
New connectionVariesPer CEB schedule

Fees can change — confirm on the official site or call 1919 before paying.

Good to know

Report power failures any time on 1987. LECO customers use SMS on their own line (1910). CEB was restructured in March 2026, but the 1987 hotline and online payment still operate.

Frequently asked questions

How do I pay my bill online?

+
On the CEB website with a Visa, Master or Amex card — no registration — or via bank apps, post offices and POS counters.

How do I get my bill by SMS?

+
Text REG followed by your 10-digit account number to 1987.

How do I report a power cut?

+
Call the 24/7 hotline 1987 with your account number and address.

Did CEB change in 2026?

+
It was restructured into regional companies from March 2026, but 1987, billing and payment still work.

Last updated: 2026-07-25