Telecom & Internet Complaints

The Telecommunications Regulatory Commission (TRCSL) handles complaints about phone and internet services when your provider can’t resolve them, and offers IMEI checks.

How to apply

1. 1First raise the issue with your operator (Dialog, Mobitel/SLT, Hutch, Airtel).
2. 2If unresolved, complain to TRCSL on 1900 with details and reference numbers.
3. 3For a stolen phone, check / report the IMEI as advised.

Documents required

• Your account / connection number
• Complaint reference from your operator
• IMEI number (for device issues)

Fees & time

Fees can change — confirm on the official site or call 1919 before paying.

Good to know

TRCSL is the regulator — complain to your operator first, then escalate to 1900 if needed.

Frequently asked questions