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Info & Customer Care

Bank Customer Care

Hotlines for major banks.

📞 Call 1975How to applyFeesFAQ

Quick customer-care lines for major state banks. For card loss or fraud, call your bank immediately to block the card.

How to apply

  1. 1Have your account / card number ready (never share your PIN or OTP).
  2. 2Call your bank’s customer-care line for balances, cards and disputes.
  3. 3For a lost / stolen card, ask to block it right away.

Documents required

  • Account / card number
  • NIC for verification

Fees & time

ServiceTimeFee
Customer care call—Standard rate

Fees can change — confirm on the official site or call 1919 before paying.

Good to know

Bank of Ceylon: 1975. National Savings Bank: 1972. For other banks, use the number on the back of your card. Never share your PIN, password or OTP with anyone — no bank asks for these.

Frequently asked questions

What are the bank hotlines?

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Bank of Ceylon is 1975 and National Savings Bank is 1972; other banks use the number on the card.

My card is lost — what do I do?

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Call your bank at once and ask to block the card; never share your PIN or OTP.

Last updated: 2026-07-25